Reference

Privacy Policy at capital slot

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect and safeguard your personal information to keep your account secure and…

Data collection explainedYour account access rightsPayment and withdrawal security
Explore the Lobby Read FAQ
capital slot Privacy Policy at capital slot
REACH OUR TEAM

How to Contact Us About Your Privacy

Email Support Email our privacy team at [email protected] with any questions about your data, access requests or account deletion. We respond to all data-related inquiries within 7 business days.
Live Chat Open live chat on the account page between 09:00 and 23:00 (Jakarta time, seven days a week) to ask about privacy settings, data access or withdrawal verification processes.
Account Settings Update your personal information, manage cookie preferences, or request your data download directly from your account settings menu under Security & Privacy.
DATA PROTECTION INSIDE

How We Secure Your Information

Account Verification

We verify your identity when you register and again before first withdrawal to prevent fraud. You'll upload an ID scan and proof of address; this data stays encrypted and is never shared externally.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS go through tokenised payment gateways. We never store your banking credentials; payment processors handle the encryption and clearing.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies track how you browse the lobby; you can disable these in your privacy settings.

Data Retention

Active account data stays on file as long as your account exists. After closure, we keep records for the minimum period required by local regulation, then delete them securely.

Access & Deletion Rights

You can request a full download of your personal data or ask for account deletion anytime. Email [email protected] with 'Data Request' or 'Account Deletion' and we'll respond within 7 days.

Changes to This Policy

We update this policy when local laws change or we add new services. We'll email you 14 days before any material change takes effect; your continued play means acceptance.

Privacy Policy FAQs

We collect your full name, date of birth, email address, phone number, home address and banking details. This information is required for identity verification, deposit and withdrawal processing, and account security. We ask for it once during registration; you can update it in your account settings anytime.

We do not sell or lease your data. We share only the minimum information necessary with payment processors (DANA, OVO, GoPay, QRIS providers) to clear your deposits and withdrawals, and with fraud-detection partners where local law requires. All partners sign strict confidentiality agreements.

After account closure, we retain your data for the minimum period specified by local regulation and our internal compliance framework, then delete it securely. Active account data remains on file for the lifetime of your account. Email us to confirm exact retention timelines for your region.

Yes. Email [email protected] with 'Data Request' to receive a full copy of your personal data in a readable format, or 'Account Deletion' to request permanent closure. We respond within 7 business days and delete or export your data securely upon confirmation.

Your payment credentials are never stored on our servers. Deposits route through encrypted payment gateways managed by DANA, OVO, GoPay and QRIS; we receive only a confirmation token. Your banking data stays with your payment provider, not with capital slot.

Cookies are small files that keep you logged in and remember your settings. Session cookies are required for play; functional cookies improve your experience. Analytics cookies track lobby behaviour; you can disable them in your privacy settings without affecting account access or deposits.

Contact [email protected] immediately with details. We investigate all suspected breaches within 24 hours. If your data was exposed, we'll notify you as required by local law and offer guidance on securing your account and linked payment methods.

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