Reference

Legal policies built around your account

When you open an account with capital slot, we handle your data, payments and account access under clear policies.

Account security verified at loginData retention linked to account activityPayment verification before withdrawalSupport channels open seven days
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capital slot Legal policies built around your account
REACH OUR TEAM

How to contact us about policy and account matters

Live Chat Open your account lobby, tap the chat icon in the bottom right, and speak with an agent. Available 24 hours, seven days a week. Response time under 2 minutes during peak hours.
Email Support Send account or legal questions to [email protected]. We respond within 24 hours. Include your account email and the subject line so we can route your request quickly.
Contact Form Use the form on our site to lodge a formal inquiry about data, policy or account access. We log every submission and follow up within one business day. Useful for documented requests.
DATA AND SECURITY

Account protection, cookies and your data rights

Data Encryption

Your account login, payment details and withdrawal address are encrypted in transit and at rest. We use industry-standard TLS 1.2 protocols. Only authorized staff can access your full data for support or compliance.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. No third-party tracking cookies. You can clear cookies in your browser settings anytime; you'll need to log back in.

Account Closure

If you ask to close your account via live chat or email, we deactivate it within 24 hours. Your payment history and transaction records remain archived for seven years for regulatory compliance; personal contact data is deleted within 30 days.

Payment Verification

Before your first withdrawal, we confirm your payment method matches your account name and location. This step prevents fraud and ensures funds go to the correct account. Verification takes under 10 minutes in most cases.

Access Requests

You can request a copy of all your personal data held by capital slot. Email [email protected] with the subject 'Data Access Request' and your account email. We respond within 14 days with a downloadable file.

Policy Updates

We notify you of material changes to this legal policy via email and in-app message at least 30 days before they take effect. You can review the updated policy anytime in your account settings under 'Legal & Terms'.

Your rights and account policy — answered

We collect your email, name, contact number, country, payment method details and transaction history when you open an account. We also log your IP address, device type and browser for security. This data is used only for account management, payment processing, fraud prevention and legal compliance.

We retain active account data as long as your account exists. If your account is inactive for 12 months, we may archive personal contact data but keep transaction records for seven years per financial regulation. Closed accounts have records kept for seven years; personal data is deleted after 30 days.

You can request deletion of non-essential personal data (e.g. phone number, address updates) anytime via live chat or email. However, we must retain your name, email and transaction history for legal and payment compliance. Account closure does not guarantee immediate deletion of all archived data.

Yes. Payment details are encrypted and stored on secure, PCI-compliant servers. We never store your full card or wallet numbers; we use tokenized references for repeat deposits. Your payment provider handles the actual account verification and fund transfer.

Contact live chat or [email protected] immediately with your account name and registered phone number. We verify your identity and update your email address. This process takes 24–48 hours. You cannot access your account during the change, so keep your current email secure.

Yes. Log into your account, go to 'Account Settings' > 'Statements', and download a PDF for any date range. You can also request a formal data export (all personal data plus full transaction history) via email to [email protected] within 14 days.

Only you and authorized capital slot support staff (when helping you with a technical issue or dispute) can view your full account details. Your balance and recent activity are visible only when you log into your personal account. We never share your data with third parties except payment providers and regulators where local law permits.

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